Cancellation policy

Tools & Devices Return Policy

Due to hygiene and safety standards, all tools and devices are final sale once opened or used. We are unable to accept returns, exchanges, or issue store credit for any items that have been opened, used, or show signs of damage.

Items that are unopened, unused, and in their original packaging may be eligible for store credit or an exchange, provided they are returned in undamaged condition.

If a tool or device arrives faulty or does not function as intended, please contact our customer support team within a reasonable timeframe of delivery. We will gladly assess the issue and offer a replacement, exchange, or store credit where applicable.

Skin Care Product Returns

Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received.
Orders that are returned without prior authorization will be returned back to sender. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you.

Processing your Return:

To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return.

We'll process your return within 14 days and issue a store credit, or exchange. If you have any questions, please reach out to our customer service team through your account. Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused.

Special Attention:

  • If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided. You may be eligible for store credit if the original incorrect item is returned unopened and undamaged.
  • We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it. This satisfaction guarantee clause only applies if the product has not been entirely used, and is returned with no less than ½ of its original volume.
  • If we made a mistake and shipped you and incorrect item, please contact us and we will provide you with a free shipping label and will ship you the correct item in return; along with a gift for your troubles.
  • Once an order has been placed and confirmed, it cannot be cancelled or refunded if the customer has already purchased the items elsewhere or has forgotten that they have the items at home. It is the customer's responsibility to carefully review their order before placing it to ensure that they do not already possess the items or have purchased them from another source.
    We reserve the right to refuse any refund or cancellation request that we believe is fraudulent or in violation of our terms and conditions.
    By placing an order on our website, you agree to abide by these cancellation and refund policies.

Product(s) arrived defective or damaged:

We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. Transit can be unpredictable and these types of incidents are beyond our control.

If you believe the product is defective or damaged, please follow the link: To Make a Return (https://dermavenue.com/a/return) and follow the instructions provided to make your Return.

** PLEASE READ THE BELOW DETAILS**

We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. The shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.vAll returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)

Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.

**Please allow up to 10 business days to process your return or exchange**

If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to Dermavenue.com marked as "refused" and no contact was made to Dermavenue.com for not accepting the parcel, no credit will be given.

Lost Packages

If your package has been lost in transit, please contact the Shipping Company (USPS, UPS, FedEx) first to file a claim. Once a claim has been filed without resolution, please contact us for further support.