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Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:
Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.
Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and it is Returned within 30 Days from the day received. If you opened the product, used it or damaged it, you may return it, however, a return or re-stocking fee of up to 20% may be applied and shipping and handling are non-refundable if you paid for expedited delivery as ground shipping is always free.
We require the following information to process your store credit return. (If this information is not included, we will be unable to process your return.)
You will receive an email notification with your return information.
Tracking numbers are available on request via phone or email.
** PLEASE READ THE BELOW DETAILS**
We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.All returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)
Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 10 business days to process your return or exchange**
If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to