Terms and Conditions
Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:
Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.
Skin Care Product Returns
Any unopened skin care items may be returned for store credit, granted they are in 100% original condition. If you opened the product, used it or damaged it, you may return it, however, a return or re-stocking fee of up to 20% may be applied and shipping and handling are non-refundable if you paid for expedited delivery as ground shipping is always free.
Processing your Return:
We require the following information to process your store credit return. (If this information is not included, we will be unable to process your return.)
- Original Order ID Number
- Full Name & Address
- Phone Number
- E-mail Address
- Original Packing Slip
You will receive an email notification with your return information.
We do not ship FEDex. We only ship by USPS or UPS. Tracking numbers are available on request via phone or email.
** PLEASE READ THE BELOW DETAILS**
We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.All returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)
Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 10 business days to process your return or exchange**
If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to Dermavenue.com marked as "refused" and no contact was made to Dermavenue.com for not accepting the parcel, no credit will be given.
All orders placed before 3pm Pacific (4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same day and shipped within 1-2 business days. We do not ship on the weekends(Saturday & Sunday).
What Information do we collect?
We collect the following information:
- Your name
- Your purchases/returns information
- Your date of birth or age
- Your mailing address
- Your e-mail address
- Your phone (or mobile) number
How do we use this information?
We use our customer's information for product and service fulfillment and marketing purposes.
Do we share this information?
We may share information if required to comply with legal requirements, and our service vendors, such as marketing material provided by our printers.
How Do customers access and update their Personal Information?
If you have a Dermavenue.com account, you can log in to your account to review and update information in your account as needed.
How safe is your personal information?
We maintain administrative, technical safeguards. We do not store or keep your credit card numbers on our database at all. The connection between you and our website is protected by a xxx.ssl encryped security certificate to protect your personal credit information. We do routine database maintenance and scan the site for dangerous files or activity. If you choose not to provide personal information we may not be able to provide you with requested products, services or information.
You the customer have the right at anytime to option out of receiving emails or communication from Dermavenue.com. Simply contact us via email at info@Dermavenue.com or by calling Customer Service at Toll Free 1-800-704-7580
Product Subscription Terms and Conditions
Terms and Conditions
When you sign up for our product subscription service, you are agreeing to be billed for the time period and frequency you have chosen. Your subscription will be renewed automatically until cancelled by you. Your subscription will renew according to the frequency you have selected (Example: You have chosen a 2-month frequency, your subscription will be renewed every 2 months).
The subscription will be charged in the method you have selected for payment. If at any time during your subscription, your payment method on file declines, it is up to you to edit and update payment, or the subscription will be automatically terminated.
How to Cancel Subscription
To cancel your subscription, call us at 800.805.3752 and a customer service representative will assist you in the process. You may also do so by logging into your account on our website.
You have until the day before your scheduled subscription is to be shipped out to cancel. Subscriptions cannot be cancelled until the Second Order has been fulfilled and shipped out to the customer or if the customer chooses to cancel before the second order has been fulfilled, then the difference between the subscription price and the sales price will be charged to the customer's account.
If you have any further questions about the product subscription service we offer, fee free to contact one of our customer service representatives and they will gladly assist you. Hours are M-F 9am-5pm PST.
Live Chat: www.Dermavenue.com