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Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:
Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.
Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received.
Orders that are returned without prior authorization will be returned back to sender. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you.
To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return.
We'll process your return within two weeks and issue a store credit, or exchange. If you have any questions, please reach out to our customer service team through your account. Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused.
Product(s) arrived defective or damaged:
We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. Transit can be unpredictable and these types of incidents are beyond our control.
If you believe the product is defective or damaged, please follow the link: To Make a Return (https://dermavenue.com/a/return) and follow the instructions provided to make your Return.
** PLEASE READ THE BELOW DETAILS**
We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. The shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.vAll returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)
Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 10 business days to process your return or exchange*