800-805-3752
email us at support@dermavenue.com
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ENJOY 20% OFF MOST BRANDS - DISCOUNT CODE: JUNE
Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:
Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.
Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received.
Orders that are returned without prior authorization will be returned back to sender. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you.
To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return.
We'll process your return within two weeks and issue a store credit, or exchange. If you have any questions, please reach out to our customer service team through your account. Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused.
Special Attention:
Product(s) arrived defective or damaged:
We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. Transit can be unpredictable and these types of incidents are beyond our control.
If you believe the product is defective or damaged, please follow the link: To Make a Return (https://dermavenue.com/a/return) and follow the instructions provided to make your Return.
** PLEASE READ THE BELOW DETAILS**
We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. The shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.vAll returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)
Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 10 business days to process your return or exchange**
If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to Dermavenue.com marked as "refused" and no contact was made to Dermavenue.com for not accepting the parcel, no credit will be given.
If your package has been lost in transit, please contact the Shipping Company (USPS, UPS, FedEx) first to file a claim. Once a claim has been filed without resolution, please contact us for further support.
A pre-order product is a product that is not yet available for purchase but can be ordered in advance of its release. This means that the customer will be among the first to receive the product once it becomes available. The estimated release date for pre-order products is provided, but please note that it is subject to change. By placing a pre-order, the customer agrees to purchase the product at the price listed at the time of the pre-order, and the product will be shipped to them as soon as it becomes available.
We unfortunately do not offer Free Shipping, because we offer the best prices and the best premium gifts with purchase.
Below we show our current shipping prices along with delivery times. These prices and delivery times may be affected during the holidays.
| Expedited Shipping (Delivered with in 1-4 Working Days) | $7.99 USD |
| Express 2 Day Air (1 - 2 Business Days) | $12.99 USD |
| Standard Delivery (Delivered within 4-7 Working Days) | $5.99 USD |
| VIP Expedited (1 - 3 Business Days) | $8.99 USD |
Shipping Time:
All orders placed before 1pm Pacific (4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same or next
