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800-805-3752

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email us at support@dermavenue.com

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Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:

Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.

Skin Care Product Returns

Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and they are Returned within 30 Days from the day received.
Orders that are returned without prior authorization will be returned back to sender. If you would like to return an opened product that has been damaged or tampered with, your Return might qualify, minus a 20% stocking fee and store credit will be issued to you.

Processing your Return:

To process your return, a link will be provided, that will walk you through the step by step instructions on how to proceed the Return.

We'll process your return within two weeks and issue a store credit, or exchange. If you have any questions, please reach out to our customer service team through your account. Note that we reserve the right to deny any return requests store credit if we suspect the policy or program was abused.

Special Attention:

  • If the customer made a mistake when purchasing, and ordered the incorrect item(s), a free shipping label will not be provided. You may be eligible for store credit if the original incorrect item is returned unopened and undamaged.
  • We offer a satisfaction guarantee if you are unhappy with your products within 30 days of receiving it. This satisfaction guarantee clause only applies if the product has not been entirely used, and is returned with no less than ½ of its original volume.
  • If we made a mistake and shipped you and incorrect item, please contact us and we will provide you with a free shipping label and will ship you the correct item in return; along with a gift for your troubles.
  • Once an order has been placed and confirmed, it cannot be cancelled or refunded if the customer has already purchased the items elsewhere or has forgotten that they have the items at home. It is the customer's responsibility to carefully review their order before placing it to ensure that they do not already possess the items or have purchased them from another source.
    We reserve the right to refuse any refund or cancellation request that we believe is fraudulent or in violation of our terms and conditions.
    By placing an order on our website, you agree to abide by these cancellation and refund policies.

Product(s) arrived defective or damaged:

We understand that receiving a damaged package can be disappointing, but please note that if the product inside is still functional, we unfortunately cannot offer a resolution. Transit can be unpredictable and these types of incidents are beyond our control.

If you believe the product is defective or damaged, please follow the link: To Make a Return (https://dermavenue.com/a/return) and follow the instructions provided to make your Return.

** PLEASE READ THE BELOW DETAILS**

We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. The shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.vAll returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)

Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.

**Please allow up to 10 business days to process your return or exchange**

If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to Dermavenue.com marked as "refused" and no contact was made to Dermavenue.com for not accepting the parcel, no credit will be given.

Lost Packages

If your package has been lost in transit, please contact the Shipping Company (USPS, UPS, FedEx) first to file a claim. Once a claim has been filed without resolution, please contact us for further support.

Pre-Orders

A pre-order product is a product that is not yet available for purchase but can be ordered in advance of its release. This means that the customer will be among the first to receive the product once it becomes available. The estimated release date for pre-order products is provided, but please note that it is subject to change. By placing a pre-order, the customer agrees to purchase the product at the price listed at the time of the pre-order, and the product will be shipped to them as soon as it becomes available.

Shipping Policy

We unfortunately do not offer Free Shipping, because we offer the best prices and the best premium gifts with purchase.

Below we show our current shipping prices along with delivery times. These prices and delivery times may be affected during the holidays.

 Expedited Shipping (Delivered with in 1-4 Working Days) $7.99 USD
Express 2 Day Air (1 - 2 Business Days) $12.99 USD
Standard Delivery (Delivered within 4-7 Working Days) $5.99 USD
VIP Expedited (1 - 3 Business Days) $8.99 USD

 

Shipping Time:

All orders placed before 1pm Pacific (4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same or next day and shipped within 1-4 business days. We do not ship on the weekends(Saturday & Sunday).

With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible

Failed Deliveries

We are not responsible for any failed delivery attempt(s) caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.

Privacy Policy

At Dermavenue.com, we collect, use, share and protect information about you. By interacting with Dermavenue.com you consent to use of information that is collected or submitted as described in this privacy policy. We update to this privacy policy as needed. We encourage you to review it frequently.

Option out of Marketing

You the customer have the right at anytime to option out of receiving emails or communications from Dermavenue.com. To remove yourself from our marketing list, simply select the "unsubscribe" option which is on your email or SMS message you received.

What Information do we collect?

We collect the following information:

  • Your name
  • Your purchases/returns information
  • Your date of birth or age
  • Your mailing address
  • Your e-mail address
  • Your phone (or mobile) number

How do we use this information?

We use our customer's information for product and service fulfillment and marketing purposes.

Do we share this information?

We may share information if required to comply with legal requirements, and our service vendors, such as marketing material provided by our printers.

How Do customers access and update their Personal Information?

If you have a Dermavenue.com account, you can log in to your account to review and update information in your account as needed.

How safe is your personal information?

We maintain administrative, technical safeguards. We do not store or keep your credit card numbers on our database at all. The connection between you and our website is protected by a xxx.ssl encryped security certificate to protect your personal credit information. We do routine database maintenance and scan the site for dangerous files or activity. If you choose not to provide personal information we may not be able to provide you with requested products, services or information.

 

Product Subscriptions

When you sign up for our product subscription service, you are agreeing to be billed for the time period and frequency you have chosen. Your subscription will be renewed automatically until cancelled by you. Your subscription will renew according to the frequency you have selected (Example: You have chosen a 2-month frequency, your subscription will be renewed every 2 months). 

The subscription will be charged in the method you have selected for payment. If at any time during your subscription, your payment method on file declines, it is up to you to edit and update payment, or the subscription will be automatically terminated. 

Discount Codes and or Certain Promotions are not applicable to Product Subscriptions.

How to Cancel Subscription

To cancel your subscription, please email our customer support email: support@dermavenue.com and explain your reasons for cancellation. If a Subscription is cancelled before the 2nd order, your discount received from the first order will be due at the time of cancellation.

If you would like to cancel your subscription after the 2nd order, there will be no penalties or fees at the time of cancellation.

Rewards / Loyalty Program

Dermavenue offers a Rewards Loyalty program once a customer opts in to join. To learn more and how to take advantage of all the points associated with it, a link to read more will be provided.

To use your points, please Log in to your account and check your Rewards Balance. Below the balance there will be options for redemption.

Dermavenue may from time to time offer a rewards/points program in connection with the sale of Products through the Site or the Services available through the Site. Dermavenue reserves the right to revise, modify, discontinue, suspend, cancel or otherwise change or cease offering any reward/points program at any time, with or without prior notice. You agree that Dermavenue shall not be held liable for any such revisions, modifications, discontinuances, suspensions, cancellation or cessation or changes to any rewards/points program. 

If for any reason an advertised rewards/point(s) is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one reward/point(s) will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.

Gift(s), Rewards or Point(s) with Product Promotions

Where we are offering a free gift with a product, we shall only provide one free gift, reward or point(s) per transaction (irrespective of how many products are purchased). The free gift, reward or point(s) is subject to availability and we reserve the right to change the free gift for a gift, reward or point(s) of equivalent value.

Dermavenue offers premium gifts with purchase on various brands and requires certain spend amount for each gift. If for any reason a gift was added to cart without reaching the denoted spend threshold, said gift will be removed from your order while processing and shipping your order.

Gifts are given while supplies are available and are subject to change at any given time. We will do our best to replace your gift with one of equal value.

Further Inquiries
If you have any further questions about the product subscription service we offer, fee free to contact one of our customer service representatives and they will gladly assist you. Hours are M-F 9am-5pm PST.

Phone: 800.805.3752
Live Chat: www.Dermavenue.com 
Email: info@Dermavenue.com

 

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