800-805-3752
email us at support@dermavenue.com
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Dermavenue.com provides skincare for purchase online. Dermavenue.com strongly recommends consulting a qualified physician or aesthetic professional prior to ordering any skincare products online. Please take a moment to carefully review the following Terms and Conditions. Consumer is hereby advised that the purchase of any product represents an acceptance of the following Terms and Conditions:
Upon purchase, customer (consumer) acknowledges the recommendation of Dermavenue.com to consult a qualified physician or aesthetic professional prior to purchase or use of products and [customer] assumes liability for any and all conditions resulting from product use.
Any unopened skin care items may be returned for store credit, granted they are in 100% original condition and it is Returned within 30 Days from the day received. If you opened the product, used it or damaged it, you may return it, however, a return or re-stocking fee of up to 20% may be applied and shipping and handling are non-refundable if you paid for expedited delivery as ground shipping is always free.
We require the following information to process your store credit return. (If this information is not included, we will be unable to process your return.)
You will receive an email notification with your return information.
Tracking numbers are available on request via phone or email.
** PLEASE READ THE BELOW DETAILS**
We do NOT offer refunds, only exchanges or store credit. Any shipping cost you incur to return the product to us will not be refunded. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless the error was incurred on our end.All returns must be shipped back to Dermavenue.com using a traceable courier.(i.e.: UPS or USPS)
Any package that has not been received by Dermavenue.com and tracking information cannot be provided; will be the sole responsibility of the shipper.
**Please allow up to 10 business days to process your return or exchange**
If your package is returned to Dermavenue.com marked as "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $9.95 re-shipping fee.If your package is returned to Dermavenue.com marked as "refused" and no contact was made to Dermavenue.com for not accepting the parcel, no credit will be given.
Shipping Time:
All orders placed before 1pm Pacific (4pm Mountain / 5pm Central / 6pm Eastern ) will be processed the same or next day and shipped within 1-4 business days. We do not ship on the weekends(Saturday & Sunday).
With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible
Failed Deliveries
We are not responsible for any failed delivery attempt(s) caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
At Dermavenue.com, we collect, use, share and protect information about you. By interacting with Dermavenue.com you consent to use of information that is collected or submitted as described in this privacy policy. We update to this privacy policy as needed. We encourage you to review it frequently.
What Information do we collect?
We collect the following information:
How do we use this information?
We use our customer's information for product and service fulfillment and marketing purposes.
Do we share this information?
We may share information if required to comply with legal requirements, and our service vendors, such as marketing material provided by our printers.
How Do customers access and update their Personal Information?
If you have a Dermavenue.com account, you can log in to your account to review and update information in your account as needed.
How safe is your personal information?
We maintain administrative, technical safeguards. We do not store or keep your credit card numbers on our database at all. The connection between you and our website is protected by a xxx.ssl encryped security certificate to protect your personal credit information. We do routine database maintenance and scan the site for dangerous files or activity. If you choose not to provide personal information we may not be able to provide you with requested products, services or information.
Option Out
You the customer have the right at anytime to option out of receiving emails or communication from Dermavenue.com. Simply contact us via email at info@Dermavenue.com or by calling Customer Service at Toll Free 1-800-704-7580
Product Subscription Terms and Conditions
Terms and Conditions
When you sign up for our product subscription service, you are agreeing to be billed for the time period and frequency you have chosen. Your subscription will be renewed automatically until cancelled by you. Your subscription will renew according to the frequency you have selected (Example: You have chosen a 2-month frequency, your subscription will be renewed every 2 months).
The subscription will be charged in the method you have selected for payment. If at any time during your subscription, your payment method on file declines, it is up to you to edit and update payment, or the subscription will be automatically terminated.
How to Cancel Subscription
To cancel your subscription, call us at 800.805.3752 and a customer service representative will assist you in the process. You may also do so by logging into your account on our website.
IF Subscription is Cancelled before Second (2nd) order, discount from First (1st) order purchased will be charged at time of Cancellation.
You have until the day before your scheduled subscription is to be shipped out to cancel. Subscriptions cannot be cancelled until the Second Order has been fulfilled and shipped out to the customer or if the customer chooses to cancel before the second order has been fulfilled, then the difference between the subscription price and the sales price will be charged to the customer's account.
Promotional Free Box Subscriptions only allow for one free box per household.
Dermavenue may from time to time offer a rewards/points program in connection with the sale of Products through the Site or the Services available through the Site. Dermavenue reserves the right to revise, modify, discontinue, suspend, cancel or otherwise change or cease offering any reward/points program at any time, with or without prior notice. You agree that Dermavenue shall not be held liable for any such revisions, modifications, discontinuances, suspensions, cancellation or cessation or changes to any rewards/points program.
If for any reason an advertised rewards/point(s) is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one reward/point(s) will be awarded per household. There will be no cash or other alternative to the prize offered and prizes are not transferable.
Where we are offering a free gift with a product, we shall only provide one free gift, reward or point(s) per transaction (irrespective of how many products are purchased). The free gift, reward or point(s) is subject to availability and we reserve the right to change the free gift for a gift, reward or point(s) of equivalent value.
In order for us to facilitate the provision of a free gift, reward or point(s) it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to 'purchase' the free gift, reward or point(s) without purchasing the product it is provided free with and any attempt to 'purchase' the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is dispatched to you, you shall be obliged to return the free gift upon written request.
Further Inquiries
If you have any further questions about the product subscription service we offer, fee free to contact one of our customer service representatives and they will gladly assist you. Hours are M-F 9am-5pm PST.
Phone: 800.805.3752
Live Chat: www.Dermavenue.com
Email: info@Dermavenue.com
